Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) Via Paypal
Credit Card Charges
There are no extra charges for using credit card for payments.
Your credit card will be charged according to the total purchased items and shipping cost. If we are not able to fulfill your order for any reason your payment will be refunded.
All orders are shipped within 48 hours Monday – Friday 8am to 5pm. Australian Eastern Standard Time(AEST).
We use the following carriers to deliver our orders:
If you are in Sydney Metropolitan Area or nearby. You are welcome to pickup your goods. Please ring us one day prior.
Australia Flat Rate will be send using Registered Post.
FOR Customers who request Regular Post as the shipping option
NOTE: We do not use Regular Post(cheap but unsecure) anymore due to past deliveries that have gone missing, and we have to replaced them by ourselves.
Australia Post Express Courier International Platinum
Australia Post Express Courier International Merchandise
Australia Post Pack and Track International
Australia Post Registered Post International
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Flat Rate Shipping and Australia Registered Post will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location.
To Calculate The Shipping cost:
Add your chosen products to the cart.
In the cart, Press Calculate Shipping.
Choose the right Country, State/Province and Type in the Postcode/ZipCode.
Once you Press Update Totals, You can choose various Shipping Options that are available for your location.
Then Press Proceed to Checkout.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. We will contact you first before any products are shipped.
Contact us first before returning any items or products.
For some reason if you need to return a product. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect or shipping damage. You must return the item within 14 days of your purchase.
1. Email us on firstname.lastname@example.org for your request explanation and details, then we will assign you a tracking #.
2. Mail your item to the address provided by us.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
This document was last updated on May 21, 2013